About Measuring Success


Measuring Success - About Measuring Success


Measuring Success is a made-in-Toronto measurement framework for drop-ins developed by the Toronto Drop-in Network in partnership with the City of Toronto Shelter Support and Housing Administration and Public Interest Strategy and Communications

This framework is appropriate for all drop-ins across the spectrum of service in the Toronto context and supports the implementation of best practices in drop-ins linked to the broader service delivery system that can be shown to produce the most successful outcomes for drop-in participants. 

The Measuring Success Framework has three elements:

  • `Paired measures` provide sound insight into whether or not a drop-in program is carrying out a significant amount of effective work.  Paired measures link an output measure, such as the number of people who attend a drop-in, to a good practice measure, such as how many of those people are socially engaged with each other or with staff when they are at the drop-in.  There is a sufficient body of evident that clearly indicates many fundamental good practices and can be used to assess the effectiveness of the programs without elaborate and expensive measurement systems.
  • Progressive, intentional, recorded, participant-led processes that track the extent to which participants are engaged in intentional and systematic efforts to improve their circumstances.  Engaging participants in these processes occurs only when they have met criteria, including a decision to seek changes, a decisions to accept support in that effort, and a willingness to plan the change process.
  • Major outcomes, such as obtaining housing and obtaining employment, are tracked and reported where possible.